We are exclusively recruiting on behalf of the NFU Mutual Ilminster based office. NFU Mutual are a renowned, prestigious insurance company who have been looking after customers for over a century. They are looking for a highly organised Service Advisor to join their dynamic team in Ilminster. This is an exciting opportunity to join a first-class, highly regarded insurance provider who have been awarded the Best Insurance Brand of the Year.
The successful applicant will ideally have previously worked in an insurance or financial services role. They will be proactive and positive, providing exceptional customer service and brilliantly executing general tasks. The role will include the handling of enquiries, providing quotations, and undertaking insurance transactions. An excellent telephone manner is essential in this role.
Key responsibilities and attributes of the Customer Service Administrator will include:
Review and advise upon general customer requirements
Process all customer instructions in alignment with policies
Identify and initiate cross-selling opportunities
Acquire and maintain knowledge of NFU Mutual General Insurance products
Obtain appointments for the Financial Advisor
Essential skills and experiences needed to succeed in this role:
IT literate, including Outlook, Microsoft Word, and Microsoft Excel
Able to communicate effectively, both written and verbal
Demonstrate problem solving skills and initiative
Flexible and open attitude
Highly organised and able to work to deadlines
NFU Mutual offer a variety of benefits including 25 days holiday (+ bank holidays), alongside a wonderful working environment located in the beautiful countryside. The hours for this role are 9-5 Monday to Friday.
If you are interested in this exciting opportunity to work in a friendly, welcoming team, for an esteemed company, please send all applications and queries to Sam today.