Customer Service Executive

£17k - £19k

REF: 3673

We are recruiting for Customer Services Executives to join a locally based distributor with a national customer database purchasing their products on a regular basis.

Due to successful growth, our client are looking to introduce talented individuals who enjoy delivering good old fashioned customer service to customers on a regular basis over the telephone and email.

Key responsibilities include:

  • Answering calls on a timely basis, remaining professional and helpful to complete the order
  • Add orders to the internal scheduling database and ensure all information is correctly inputted
  • Ensure the customer, throughout the process receives excellent service
  • Order processing
  • Make customers aware of the online ordering facility and help with the set up of their accounts
  • Order processing
  • Send emails to follow up orders placed
  • Process daily stock shortages

We are looking for applicants who have proven customer service experience in a face to face or telephone based role. We do require candidates to be familiar with using MS office and if you have any experience of working with an internal database, this would be an advantage.

The hours for the role are Monday – Friday 9am – 5pm. Free parking available on site.

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