Excellent opportunity to join a leading Commercial firm, to deliver high quality IT training and IT support. This role will be based in their Salisbury office with the occasional training also required in some of their other offices in the South. Training will be on standard Microsoft Office applications (365 suite) as well as a range of other packages used within the firm including iManage WorkSite, Adobe.
Whilst the priority in this role is to train, when not training you will be part of the 1st line IT support team. The role will also be responsible for the on-boarding induction program to ensure our new joiners are equipped with the IT knowledge to undertake their role in the organisation.
The ideal candidate should have a proven track record delivering high quality IT training, preferably within a commercial environment. Experience of document management, CRM applications and previous exposure to working in a support role would be useful.
Key skills and experiences required:
In-depth knowledge of Microsoft Office and other legal applications
Ability to communicate effectively across all parts of the business
A desire to engage with users to help solve their problems
Ability to develop a mix of classroom, one to one and video led training
Undertake regular floor walking to engage with users
Develop training courses for new applications including training material
Identify potential areas where additional training is required
The ability to learn new application programs and develop effective training courses
Provide calm assured support to end users
Develop and maintain document house styles in Word
Undertake project work as required including review potential new software
Help promote the IT department within the firm
Operate as part of the 1st line support desk when not undertaking or developing training courses.
The salary is budgeted for £47k, working hours 9.00am – 5.00pm Monday to Friday
Benefits include, 25 days holiday, Life Assurance, Private Medical Insurance, Pension, Optional Benefits.
To apply, please contact Sam today.