Operational Lead – Responsive


REF: 3765

The purpose of the role: To lead and manage the delivery of best in class responsive property operations in accordance with all legal and regulatory frameworks, to enable users to continue to occupy and undertake business as usual in a safe and efficient manner.

Key Accountabilities

1. Lead the responsive maintenance team of both internal resource and sub-contractors to deliver the requirements of the site
2. To help deliver the site(s) budget through planning and prioritising work, reconciling conflicting demands, reviewing and revising timing of work to agreed deadlines
3. To deliver a proactive, trained and engaged team ensuring that the principles are embedded within the team
4. Ensuring effective management, facilitation and co-ordination of third party contractors on sites
5. Advising on management and supervision of maintenance of buildings
6. Assist on distinct elements as set out by the Property Operations Manager eg. audits, risk register
7. Manage task types of work to time, cost and quality
8. Breed a culture of continuous improvement and ensure that best practice is shared
9. All management reporting is completed in accordance with timescales
10. Build an effective and close working relationship with appropriate stakeholders such as Tenant Relationship Manager, Hangar Managers etc

Key Capabilities/Knowledge

• Must have excellent organisational Skills
• Excellent Interpersonal Skills
• Ability to work and engage across departments
• Must have good verbal, written, listening and negotiating skills
• Good IT skills
• Self-motivated / able to work independently
• High drive and aspiration
• Inquisitive and engaged
• An effective team player
• Achieves and expects high standards from self and others

Experience & Qualifications

• Knowledge of health & safety and environmental legislation
• Knowledge and appropriate qualifications gained through relevant training, with an experience of delivering FM Service with the ability to be appointed as an Authorised Person
• Knowledge of all relevant UK Regulatory Bodies, Local Authorities and associated legislation
• Challenge current maintenance regimes and services to deliver VFM
• Sound experience with dealing in subcontractor services (scope, cost and delivery). Ensuring delivery of VFM and QHSE standards
• Understanding of the principles of contract management and experience of procurement of suppliers including the following areas: Service Delivery Management, Relationship Management and Contract Administration.
• Good stakeholder management. Ability to develop productive working relationships with a wide range of people across all levels. Have sound and strong interpersonal skills to deal with team and a very diverse customer base.
• Track record in managing teams and dealing with conflict / poor performance
• Define and drive a positive work, safety and customer culture across the teams
• The ability to manage a diverse workload

To apply, please send your CV to Louise@requireconsultancy.com

To apply for this job email your details to louise@requireconsultancy.com

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