Sales & Customer Coordinator |Salisbury | Full Time | Permanent
Are you the person who likes keeping customers happy, problems moving and everyone organised?
We’re recruiting for a growing Salisbury-based business looking to add a bright, organised and confident Sales & Customer Coordinator to its busy team.
This is one of those roles where no two days will be exactly the same. You’ll sit right at the heart of the customer journey, working closely with Project Managers, customers and internal teams to make sure jobs stay on track, communication flows and any issues are dealt with quickly.
We are simply looking for someone who is great with people, naturally organised and good at getting things sorted. If you give great service in your current role then read on..
What will you be doing
Keeping customers updated and making sure they know what’s happening
Coordinating and scheduling aftersales
Working alongside Project Managers to keep outstanding projects moving
Responding to customer queries and helping resolve issues or complaints
Liaising with an external aftersales partner to arrange works
Creating, updating and monitoring jobs through the company’s project management system
Making sure information, photographs and supporting documentation are captured correctly
Tracking outstanding actions and following them through to completion
Helping reduce outstanding snagging by improving communication and scheduling
Producing accurate reports and keeping records up to date
Managing supporting compliance documentation
Spotting opportunities to make processes simpler, quicker and more effective
There will be plenty to learn, so nobody expects you to arrive knowing every system or process from day one. We want someone who is keen to learn and make a positive impact!
Who are we looking for?
More than anything, we’re looking for someone who is switched on, personable and organised. You might currently work in sales administration, customer service, project support, order processing, scheduling, operations or another busy coordination role. Ultimately, we want someone who:
Enjoys dealing with customers and building relationships
Communicates confidently by phone and email
Can juggle several priorities without losing track of the detail
Takes ownership rather than waiting to be chased
Remains calm when something hasn’t quite gone to plan
Is comfortable having the occasional difficult customer conversation
Enjoys working as part of a busy team
Has good Microsoft Office skills
Likes finding better ways of doing things
Can work at pace while still maintaining high standards
Why you should apply?
This is an established Salisbury business with a busy operation and a team who genuinely rely on one another.
The role gives you plenty of variety and visibility across the business. You’ll work with Project Management, Sales, Production, Purchasing and senior management, so it’s a great opportunity for somebody who enjoys understanding how the whole operation fits together.
Most importantly, they want someone who will become part of the team someone who takes pride in looking after customers, enjoys solving problems and gets satisfaction from seeing a job properly finished.
If you’re looking for a straightforward local opportunity where organisation, personality and good old-fashioned customer care actually matter, we’d love to hear from you.
Apply today or speak to ReQuire Consultancy for a confidential conversation. Contact Louise today | 01722 741840 | louise@requireconsultancy.com