Retentions Advisor

Location Salisbury, Wiltshire, England
Discipline: Office Professionals , Sales, Marketing & Creative
Job type: Permanent
Salary: £30k (OTE)
Contact email:
Job ref: REF: 6830
Published: 14 days ago
Expiry date: 06 October 2021

We have a new vacancy available to join a Salisbury based insurance firm where you will play an important role working in the Retentions Team, helping the business develop and grow. This position will require an individual who has great customer service skills and previous experience working in a FCA regulated environment.

You will be joining a business on the up, working with like minded people in a fantastic office space with great scope to grow and further develop yourself.

Main responsibilities Include:

  • Building rapport with internal and external customers to establish excellent customer relations.

  • Managing a high volume of calls and leads relating to existing customers policies.

  • Regularly achieving individual and department targets.

  • Responding to and following up on enquiries in a timely manner.  

  • Ensuring company service standards are always met.

  • Ensure workloads are completed and delivered by required deadlines.

  • Working in line with FCA compliance and best practice.

We are looking for an individual who considers themselves:

  • A Strong negotiator with great persuasion skills.

  • Confident and professional on the telephone.

  • Competent in handling and working through customer objections.

  • Self-motivated and has the hunger to succeed.

  • A Team player

  • Ability to adapt to changes and stay up to date with new products, processes and industry developments.

 This role is suited to someone who considers themselves energetic, engaging and who thrives on delivering memorable service to customers. Very different to working in a large corporate entity, this opportunity allows you to be yourself and your personality will very much dictate the success you have in the role and beyond. The perfect role to get your career off and running.

The role is a full time position based in our clients new office in the city centre of Salisbury meaning it’s easily accessible by public transport routes.

To apply, please contact Harrison for further information.