Customer Care Executive

Location Salisbury
Discipline: Office Professionals
Job type: Permanent
Salary: £23k (c)
Contact email:
Job ref: REF: 7076
Published: 19 days ago
Expiry date: 16 Jul 2022 00:59

What an exciting opportunity! A home based customer service enthusiast is required to join a wonderfully friendly and positive culture in a business that is known for their spectacular service levels delivered to their loyal customer base.

As the Customer Care Executive, you will act as a liaison with customers providing product/services information and resolving any emerging problems with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer enquiries and maintain high customer satisfaction whilst building a positive relationship with customers.

Duties and responsibilities of the role:

  • Deal directly with customers either by telephone or electronically maintaining a high level of professionalism

  • Respond promptly to customer enquiries and follow up on customer interactions

  • Update customer information on the CRM during and after each call

  • Process all incoming requests for extras coordinating with a Operations and Sales Teams

  • Process cancellations and refunds due

  • Collect and input personal details for booking confirmation

  • Answer all questions and queries

  • Ensure that we have all details and that all required bookings have been made in line with these requirements

  • To ensure that all documentation is delivered to the Documentation team in line with required timings

  • Communicate and coordinate with internal departments

Key skills and experiences we are hoping to attract:

  • Proven customer support experience

  • Highly organised

  • Friendly phone manner

  • Ability to remain professional and courteous with customers at all times

  • Excellent verbal and written communication skills

  • Ability to multi-task, prioritise, and manage time effectively

The beauty of this role is you won't be micro managed, it's all built on trust, our client have such a refreshing outlook. The role can be home based majority of the time with the occasional meeting at their office base in Salisbury.

Ultimately, a fantastic role for someone who enjoys engagement and making someone's day! *Immediate start now available. Get in touch right away*