Customer Service Advisor

Location Salisbury
Discipline: Office Professionals
Job type: Permanent
Salary: £18k - 20k
Contact name: Debbie Edwards
Contact email: debbie@requireconsultancy.com
Job ref: REF: 6888
Published: 23 days ago
Expiry date: 15 December 2021

​Our client are a centrally located growing business who are looking to recruit a Customer Service Advisor to play an integral part within the Customer Service Team.

You will work closely with the rest of the team and be responsible for ensuring SLA’s are consistently reached. This is an important role, with a focus on helping the Company develop and grow the business.

The position will require an individual with great customer service skills, who has experience of working in a previous telephone service based role.

Key responsibilities will include:

  • Building relationships with customers to establish great relations

  • Respond to all enquiries in a professional manner

  • Assist to ensure targets and performance standards are in line with company standards

  • Ensure each customer feels they have received a great level of service

  • Maintain a high quality output

  • Ensure you record all key information correctly

  • Process quotes from customers

  • Take ownership and document any complaints (though rare)

Some of the key skills and experiences we are looking for include:

  • Confident use of MS Office

  • Excellent attention to detail

  • A team player

  • Previous telephone experience in a customer inbound environment

  • Ability to prioritise workloads

  • Knowledge of social media is useful

The role is Monday - Friday 9am - 5pm based in a modern, central office space. To apply for this role, we are looking to hire before Christmas so get in touch quick. Contact Debbie to find out more.