Customer Service Advisor

Location Andover
Discipline: Office Professionals
Job type: Permanent
Salary: £27k (£32k OTE)
Contact name: Louise Howard
Contact email: louise@requireconsultancy.com
Job ref: REF: 8407
Published: 8 days ago
Expiry date: 20 Mar 2024 23:59

​We have some fantastic new permanent vacancies for customer service advisors at one of Andover's fastest growing companies. A unique opportunity which is offering a healthy salary as well as impressive benefits including 38 days holiday per year!

An opportunity we are looking to fulfil over the coming weeks and so if you are looking to kick off the new year with a new role, whether you have a notice period to offer or are available immediately we would be eager to speak with you.

The main purpose of the role would be to:To handle all inbound sales calls from customers who have enquired through various marketing channels about the various plans the company offer. The main objective of answering any queries regarding the plans is to progress the customer care to the next stage of the process. Of course all calls would adhere to FCA regulations - standard practice for the industry. You will need to record all key information from the call so accuracy when it comes to updating systems is needed.

Another important priority task of the role is to act as a Brand Ambassador for the Company, ensuring that all activity undertaken reflects the company in a positive way and delivers exemplary Customer Service.

Key skills and experience we are looking for:

  • Strong telephone call handling experience (preferred minimum of 1 year)

  • Showcasing the ability to handle a variety of calls professionally and accurately

  • Delivering excellent Customer Service

  • Working in accordance with detailed procedures

  • Able to solve problems and identify process improvement

  • Flexible approach with the ability to adapt quickly to meet business needs

  • Work with flexibility as part of a team.

  • Confidently overcome the callers objectives

  • Excellent interpersonal, communication and listening skills at all levels

  • Able to demonstrate empathy, sensitivity, kindness and patience

  • Resilient with a real desire for success and helping others

  • Can-do attitude, self-motivated

  • High level of attention to detail and accuracy

On top of the positive work environment, the company offers some of the best benefits around, along side the attractive holiday allowance, they also offer a Bupa Cash Plan and Life Assurance, Pension scheme, Employee assistance programme, free parking on site.

The role is 37.5hrs per week full time. To apply or if you would like to know more, Louise is leading on the recruitment of these roles so send your CV through to her today.