A new vacancy for an IT Coordinator is now available to join a leading Marketing firm based in Salisbury. The successful candidate will be joining a dynamic operation and will play a key role in their planned future growth across the business.
We are looking for someone who can clearly demonstrate a great use of initiative when it comes to researching and reporting the best software's on the market, able to communicate effectively with 50+ remote workers to assist with any technical issues and generally be able to troubleshoot as many 1st line, 2nd line queries before using the services of an outsourced Technical support function.
The role involves plenty of coordinating, researching, reporting and system managing and is also responsible for maintaining and running the entire computer network and ensuring all staff are able to fully utilise, not only their laptops and relevant software, but also third party systems such as video conferencing, webinar broadcasting and online workshop platforms to deliver client projects professionally and confidently. You will play a key role in helping the business continue to grow it's network in a cost-effective way to meet future needs.
Main responsibilities will include:
Work with department managers to understand the latest requirements needed
Having a handle on IT budgets and assets
Keeping a track on when software's expire, need to be renewed and report to department managers
Oversees information security and maintains network and user security through hardware or software installation or through education
Supports the company's compliance to General Data Protection Regulation (GDPR)
Advises about organisation’s IT equipment, networking, and connectivity needs and purchases products, parts, and services as necessary
Works closely with departmental managers to determine the network’s maintenance
Develops innovative network troubleshooting methods that reduce downtime and lower repair costs
1st line support for IT issues, organise troubleshooting or repair when necessary for IT equipment
Coordinates IT support, training, and orientation for new technology users
Tracks inventory and status for hardware and software throughout the organisation
Liaise with external Technical support for all 3rd line queries and use their services for various exercises, such as mass migration
Establishes relationships with technology vendors
Researches and stays up-to-date regarding new IT equipment and solutions
Advises, researches and trains employees on video conferencing technologies, online platforms and learning management systems, data visualisation platforms, and content management systems which will support their clients’ projects and in turn help deliver state of the art digital solutions
Essential skills/experience
3+ years hands on experience within an IT Coordinating, Research, Helpdesk, Networking role
Comprehensive understanding of network architecture and client/server technology
Demonstrate good communication skills - Understand your colleagues strengths when it comes to what support is needed
Strong problem solving and communication skills
Software development abilities preferred
An interest in the latest technologies and an enthusiasm to suggest alternative packages that may improve business efficiency and output
The role can be split between office based and home working. The role is full time, M-F 9am-5:30pm with free parking on site available.
To apply for this new vacancy please contact our lead consultant Carrie today.