We are recruiting for a Scheduler who will be responsible for all activities relating to Engineers working on customer's sites.
In the role of Scheduler, you will provide seamless customer service, ensure all enquiries are handled in a timely manner, work with the technical support advisors and engineers to ensure that service levels are met and be the point of contact in the office for the Field Engineering Team.
The key duties of the Scheduler are:
Ensure that all bookings are processed accurately and in a timely manner such that spares, tools and engineers are on site within the service levels and in line with customer expectations
Escalate repeated sit visits to Technical Management for review
Certify customers and engineers are kept up to date with delays to parts or any changes to the times and dates to the schedule
Work with the service team to ensure that all engineers have full tool sets in calibration at all times
Ensure all relevant invoicing for work is processed timely
Provide feedback on processes to drive continuous improvements
Support the Customer Service team as required
Work with the Production team to ensure parts are correctly dispatched/returned
Key skills required
Excellent attention to detail
Ability to multi task
Think on your feet, make effective, yet efficient decisions based
Clear and concise communication
Previously Scheduling experience or previous experience in managing the movements of Engineers/Technicians who are on the road.
Our client believe the best teams are diverse and inclusive and are on a journey to create a workplace where every associate can grow and achieve their best. Our client hire's, promotes, and provide opportunities for advancement on the basis of individual qualifications and job performance.
Working for a company that drives self development and improvement, this is an excellent opportunity to be part of a wider team and play a significant role ensuring the Engineering team are looked after in the best way.
This is a full time role based in Andover
Please contact Debbie to apply