Telecoms Engineer

Location Salisbury
Discipline: IT , Engineering & Technical
Job type: Permanent
Salary: £ £25k - £30k DOE
Contact name: Liam McConnell

Contact email: liam@requireconsultancy.com
Job ref: REF: 5023
Published: 20 days ago
Expiry date: 11/30/20 00 2020

​Our client is looking to expand their Technical team by recruiting an experienced Telecoms Engineer to an already award winning team. The Technical Support crew are some of the best in the industry and are known for their reliable and efficient solutions intertwined with first class service.

Some of the key duties in this role include:

  • Provide remote Technical Support on all products installed in the field

  • Update support tickets and customer information on an in-house CRM system

  • Log customer queries and faults with 3rd party support

  • Identify any potential issues that could escalate and liaise with the relevant parties

  • configure broadband routers to ensure a seamless migration

  • Adhere to the support SLA's and response times in place

  • Support team mates remotely and on site

We are looking for experience of at least two years in a similar role, be reliable, perform well under pressure, be quick to learn, professional and have an aptitude for technology. Training on our client's range of products will be delivered so to set you up to succeed.

For further information or to apply for the role, contact Liam today.