Are you passionate about delivering exceptional customer experiences? Do you thrive on solving problems, building relationships, and ensuring customers feel valued at every stage of their journey? If so, we’d love to hear from you.
About the role
We are looking for aCustomer Care Advisorto join our dedicated Customer Care Team. This role is all about putting the customer at the heart of everything you do resolving queries, supporting online and contract customers, and making sure every interaction is handled with professionalism and care.
You’ll work closely with colleagues across the business to provide first-class service, support after-sales enquiries, monitor and progress orders, and ensure customers always receive a right-first-time, on-time-every-time approach.
This is a varied and rewarding position where no two days are the same. From helping customers with diagnostics and warranty queries to liaising with repair suppliers and handling complaints, you’ll be a key part of a supportive, collaborative team that takes pride in exceeding expectations.
What you’ll bring
Minimum GCSEs (or equivalent) in Maths and English (grade C/4 or above)
At least2 years’ customer service experience in an office/corporate environment
Strong communication skills with a professional telephone manner
Excellent time management and attention to detail
Ability to work both independently and as part of a team
NVQ Level 2 in Customer Service (or similar) would be an advantage
What’s in it for you
Our client understands that happy employees make for happy customers so they offer a supportive workplace where your wellbeing, development, and work–life balance are a priority.
Here’s what you can expect:
✨ Competitive salary, reviewed annually
✨ 25 days holiday + bank holidays (rising with service)
✨ Flexible working hours + hybrid work options
✨ Early finish every other Friday
✨ Early finish on Christmas Eve & New Year’s Eve
✨ Staff purchase scheme spread payments interest free
✨ Private medical plan
✨ Free onsite parking, bike storage & EV charging
✨ Modern breakout spaces with pool table & relaxation area
✨ Free hot drinks & fresh fruit daily
✨ Casual dress code & free company clothing
✨ A company that values teamwork, respect, learning, and growth
Why apply?
You’ll be part of a business that has been supporting their client's for over 60 years. They are proud of their collaborative culture, strong values, and commitment to outstanding service and are looking for people who share our passion for doing things the right way.
If you’re a confident communicator who enjoys problem-solving and going the extra mile for customers, this could be the perfect next step in your career.
👉 Apply today by contacting Sam and become part of a supportive team where your contribution really makes a difference.