IT Support Assistant

Location Salisbury
Discipline: Business Support
Job type: Permanent
Salary: £23k - £26k
Contact name: Samantha Ainslie

Contact email: sa
Job ref: REF: 8577
Published: 20 days ago
Expiry date: 03 Aug 2024 23:59

​Join a dynamic IT support team as their first point of contact for all support calls. Based in a fantastic Salisbury location, you will support the rest of the business including those working offsite.

This is an excellent opportunity to work in a collaborative environment, providing essential IT support and gaining valuable experience. If you’re enthusiastic about IT and ready for a role with variety and responsibility to build your career then we would love to hear from you. The perks of this role include, 25 days holiday + BH, Private Medical, great career progression and further benefits.

Key responsibilities of this Support role will be to:

  • Log, categorize, troubleshoot, and fix IT issues, escalating to 2nd line support when necessary.

  • Provide primary support for Microsoft Office and various legal applications.

  • Install, configure, and upgrade application packages, hardware, and software.

  • Participate in projects for new system implementations and upgrades.

  • Serve as the main point of contact for the IT help desk, delivering excellent customer service with a positive attitude and telephone manner.

  • Work independently while being an integral part of the support team.

The skills we want to see from our chosen candidate would include:

  • Familiar with Windows 10/11

  • Confident using Microsoft Office

  • Basic networking skills

  • Good Microsoft 365 application knowledge in Word, Outlook, Excel, PowerPoint

  • Understanding of desktop hardware components

  • A good communicator

  • An interest in IT, someone keen to learn and build a career path is perfect!

We would love to hear from you, even if you had less than 12 months of experience doing something similar. In fact, if you have all the skills and are set on a career in IT Support or beyond, then of course we would love to hear from you too.

Get in touch with Sam today.